Privacy Policy

Squeaky Sponge is committed to delivering high-quality cleaning services while safeguarding your personal information. This Privacy Policy outlines our ongoing obligations regarding the collection, use, disclosure, and protection of your Personal Information.

We comply with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). These principles govern the way we collect, use, disclose, store, secure, and dispose of your Personal Information. You can access the Australian Privacy Principles on the Office of the Australian Information Commissioner’s website at https://www.oaic.gov.au/.

What is Personal Information and Why Do We Collect It?

Personal Information refers to data or opinions that can identify an individual. Examples include names, addresses, email addresses, and phone numbers.

We collect Personal Information in several ways, including:

Direct interactions via phone, email, or in person
Our website (www.squeakysponge.com.au)
Online forms and inquiries
Cookies and website analytics

We collect your Personal Information for the primary purpose of providing our cleaning services, sharing information with clients, and for marketing purposes. Secondary uses may also occur if they are closely related to the primary purpose. You can opt out of marketing communications at any time by contacting us in writing.

Sensitive Information

Sensitive Information under the Privacy Act includes details such as racial or ethnic origin, religious beliefs, health information, or criminal records. Squeaky Sponge will only use sensitive information when:

It is necessary for service delivery
Consent is provided
Required by law

Third Parties

Where reasonable and practical, we will collect your Personal Information directly from you. However, in some cases, we may receive information from third parties. If this occurs, we will take steps to inform you and ensure your privacy rights are upheld.

Disclosure of Personal Information

We may disclose your Personal Information in the following circumstances:

To third parties with your consent
Where required or authorised by law

Security of Personal Information

We take reasonable steps to protect your Personal Information from misuse, loss, and unauthorised access or disclosure. When Personal Information is no longer required for its original purpose, it will be securely destroyed or permanently de-identified, except where retention is legally required (e.g., minimum 7 years for client files).

Access to Your Personal Information

You can request access to your Personal Information or seek corrections by contacting us in writing. While we do not charge for access requests, an administrative fee may apply for providing copies of records. Identification may be required to ensure your security.

Maintaining the Quality of Your Personal Information

We are committed to keeping your Personal Information accurate and up to date. If you become aware of inaccuracies, please contact us promptly so we can make necessary updates.

Policy Updates

This Privacy Policy may be updated periodically. The latest version will be available on our website.

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us:
Email: admin@squeakysponge.com
Phone: 0432 148 948